Privacy Policy

1. Information We Collect

When you visit forzaroofcleaning.com or contact us for a quote, we may collect the following information:

Contact information — name, email address, phone number, and property address you provide when requesting a free quote, scheduling a drone assessment, or contacting us through any form on this website.
Property information — roof type, approximate square footage, and photos you share to help us prepare an accurate estimate.
Usage data — pages visited, time on site, referring URL, browser type, device type, and IP address collected automatically through standard web analytics.
Communication records — emails, phone call logs, and text messages exchanged between you and our team.

2. How We Use Your Information

We use the information we collect to:

Provide you with a free roof cleaning estimate or drone assessment
Schedule and perform roof cleaning services at your property
Communicate with you about your service, including appointment confirmations and follow-ups
Send you our quality guarantee documentation
Improve our website, services, and customer experience
Respond to your questions, comments, or concerns

3. Information Sharing

Forza Roof Cleaning does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service providers — trusted partners who help us operate our business (e.g., payment processing, scheduling software, email services). These providers are contractually required to protect your data.
Legal requirements — when required by law, subpoena, or court order.
Business protection — to protect the rights, property, or safety of Forza Roof Cleaning, our customers, or the public.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure form submissions (HTTPS encryption), restricted access to customer data within our organization, and regular review of our data handling practices.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

Remember your preferences and improve your browsing experience
Analyze website traffic and usage patterns through Google Analytics
Measure the effectiveness of our marketing efforts

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Google Reviews and Testimonials

Our website displays reviews from Google Business Profile. These reviews are public information posted by customers on Google's platform. If you have concerns about a review you posted, please contact Google directly to manage your review.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media profiles). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Your Rights

You have the right to:

Access — request a copy of the personal information we hold about you
Correction — ask us to update or correct inaccurate information
Deletion — request that we delete your personal information
Opt-out — unsubscribe from marketing communications at any time

To exercise any of these rights, contact us using the information below.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.